Refund Policy

Digital Letter ($29)

7-day satisfaction guarantee.

If you are not satisfied with your digital letter for any reason, email us within 7 days of delivery for a full refund. No questions asked. You may keep your PDF.

Hardcover ($79) and Heirloom ($149)

24-hour grace period.

Because we begin printing your book at our partner Lulu within 24 hours of payment, refund eligibility depends on timing:

• Within 24 hours of payment: Full refund (production has not yet begun).
• After 24 hours: Production has begun. Refunds are not available, but see our Printing Guarantee below.

Printing Guarantee (Hardcover & Heirloom)

If your printed book arrives with a defect that is our fault — including:

• Printing errors (missing pages, incorrect ordering, low-resolution rendering not flagged at upload)
• Binding defects
• Damage during printing (excluding shipping damage, which is handled by the carrier)
• Wrong copy printed (e.g., your letter was swapped with another customer's)

— we will reprint and ship a replacement at no cost to you. Please email support@heartwoven.gift within 14 days of delivery with photographs of the defect.

Photo Quality

When you upload a photograph below our recommended resolution (1500 pixels on the long edge), we display a warning and ask you to confirm. By confirming, you accept that the printed image may appear softer than it does on screen. We cannot offer a refund for low-resolution photo print quality in this case.

Cancellation Before Payment

You may abandon your session at any time before payment with no obligation. We retain your unpaid session for 90 days in case you wish to return.

How to Request a Refund

Email support@heartwoven.gift with your order number (from your confirmation email). We respond within 2 business days.